Customer Service

You will receive an email with your tracking number once your order is shipped. Please email if you have any questions.

Follow Your Love ships mostly via FedEx Priority Overnight. All packages are fully insured for the value of the item shipped and require an adult signature to receive the package. FedEx HOLD location is also an option since they require a form of ID upon picking up. Some locations may require the use of the USPS, such as APO addresses depending on the exact location.

Cost of shipping is determined on the insurance value of the item being shipped. Shipping within the Unites States is typically a flat rate of $35. Orders above 15,000USD may incur additional charge. International shipping will be quoted based on order value and destination.

Once you receive your jewelry piece, you have 30 days to return it for store credit or for exchange as long as it has not been worn or damaged. Please contact us for a Return Authorization number. Returns without an RA# will not be accepted. 

Follow Your Love offers a warranty covering manufacturing defects for life which differs than wear and tear. Please be advised that if another jeweler works on our pieces, it voids the warranty with us as we cannot be responsible for another jeweler's work.

Please contact us for further information regarding your specific repair